Adapt Physical Therapy at 1911 United Way in Medford, Oregon

Customer Reviews about Adapt Physical Therapy

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  Absolutely love everyone here! They were incredibly helpful and understanding after my car accident. The best thing is that they truly care about their patients and helping them get better. I was hesitant about pursuing further medical treatment because I thought my pain would be dismissed, but they not only recognized it (despite my constant apologizing) but they helped me get better. Thanks guys!!
  October 20, 2017

  by Jenna Walrond
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  Having worked in the healthcare industry, I have extremely high standards as a customer and as a patient. I have an idea of how things can be behind the scenes, and it's not easy for me to try out a new provider or service. I was beyond nervous to attend physical therapy, but with seemingly debilitating neck pain and failed attempts at "healing" through waiting/toughing it out, massage therapy, and begging my primary care clinic for help, I knew that I had to try something else. My husband had a great experience at ADAPT, but I still wavered and wasn't sure I should go straight to PT. After well over 2 weeks of insane pain and loss of range of motion with no reprieve from other "treatments", I called for an appointment out of desperation. Shockingly, I was able to obtain one for the next morning, when I met with Aaron (the owner) for the first time; the rest is history. After just a few appointments, Aaron was able to work out the issue with my neck and ultimately saved me from taking steroids and muscle relaxers which my PCP recommended (and I desperately wanted to avoid). I honestly feel he went above and beyond to keep my pain at bay and ultimately resolve the underlying issue. Long story short, Aaron is an amazing physical therapist and truly the type of individual who makes you feel that paying your medical bills is worthwhile... How often can you say that? After I scheduled my first appointment, but before I ever went into the office, I called ADAPT with an insurance question and was shocked to hear Aaron answer the phone. (Because of my husband, I already knew who Aaron was.) He didn't announce he was a physical therapist, or the owner - at least not until I baffled him with a very weird insurance question and he had to explain why he couldn't answer right away. Instead of fielding the call to someone else, he obtained the answer and personally shared it with me because he knew his employees were busy on the phone as well. That's just the type of person and professional Aaron seems to be. He shows genuine care and respect for people and makes a "dreadful" appointment enjoyable. He knows how to put others at ease, and I know I can be high strung and nerve-wracked, so that says a lot. And, arguably most importantly, Aaron knows how to address pain. I'm so grateful to have avoided treatments from my PCP which would have only masked my symptoms without solving the cause. If you are looking at ADAPT as an option, do yourself a favor and call them. They truly earn and deserve your business, and I am sure you won't regret it.
  March 28, 2017

  by Susan P.

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